Smart Reorder FAQ
The page says "Syncing sales history". How long does it take?
The app loads your last 90 days of orders in the background. It takes from a few minutes to a few hours, depending on how many orders you have. Recommendations appear about 15 minutes after the sync is complete. You don't need to keep the page open.
Why is a product I just ordered still "Need to order"?
The recommendations are from the last calculation. Click Recalculate: the quantities on your open purchase orders (Pending, Confirmed, Transferring) count as Incoming.
Why is the recommended quantity lower than max stock − stock?
Smart Reorder orders what you'll sell until your next order arrives (lead time + order cycle + safety stock), and uses max stock only as a ceiling. If you want bigger orders, raise the order cycle (on the supplier or in Settings > Smart Reorder), or the safety stock. See How recommendations are calculated.
My min/max stock isn't used. Why?
Check that:
- Use min/max stock from Locations is turned on in Settings > Smart Reorder.
- The min/max is set for All Locations in Inventory > Stock In Locations. Min/max set for a single location, or the defaults of Auto-create PO, aren't used.
Why does a product show "—" as unit cost?
There's no supplier price for it, and its Shopify cost can't be used because the supplier works in another currency than your shop. Smart Reorder never converts currencies. Add the price to the supplier's product list.
Why was this supplier picked?
Click Why? on the row: the Why this supplier? section tells you. To choose a supplier yourself, create a purchase order for that supplier once (the most recent PO's supplier is preferred), or give the suppliers prices (the cheapest is picked).
A product that sells well shows "No sales"
It had no sales in the last 90 days in the app's sales history. Products that aren't tracked in Shopify (inventory not tracked) aren't included at all.
The page says "Stock history is still being collected"
The app needs about 30 days of nightly stock snapshots to know which days a product was out of stock. Until then, products that ran out recently may get a sales speed a bit lower than real. Recommendations are still shown.
My sales are seasonal. Can Smart Reorder plan for the busy season?
Yes. Click Change next to Recommendations based on and pick a Custom period, for example the same weeks last year, with an optional adjustment percentage. You can also choose to order enough stock for the next X days. See Sales period and planning days.
Why does a product show "Stock limit: ~13 of 60 days"?
You plan for 60 days, but your max stock (Inventory > Stock In Locations) caps the target stock, which only lasts about 13 days. Raise the max stock to cover the whole plan. See Planning for the next X days.
What is "Check: no sales in period"?
With a custom sales period, these are products that sold nothing during that period but sell now. The app doesn't know whether they really don't sell then, or were out of stock or not on your store yet, so it lets you decide: click the card, check each product and type a quantity yourself if needed. See Check: no sales in period.
Create PO asks "Recommendations are still being recalculated…". What should I do?
A new calculation is running (for example after you changed the sales period or clicked Recalculate). The quantities on screen are from the previous one. Click Cancel and wait for the page to reload with the new numbers, or OK if the current quantities are fine.
Does Smart Reorder change anything by itself?
No. It only recommends. Purchase orders are created only when you click Create PO and Confirm, and they're created as Pending so you can review them before sending.
Is Smart Reorder the same as Auto-create PO?
No. Auto-create PO creates purchase orders automatically when stock drops below min stock, ordering up to max stock. Smart Reorder uses your sales speed, lead times and stock on order, and lets you decide what to order. POs created from Smart Reorder are never changed by Auto-create PO.